Refund & Cancellation Policy

Refund & Cancellation Policy

Quantum Screenguard by Dotcom Systems
Kodimatha, Kottayam, Kerala – 686001, India

Last updated: 18 October 2026

1. Overview

At Quantum Screenguard, operated by Dotcom Systems, we aim to provide quality mobile screen protection products and a reliable shopping experience.

This policy explains the conditions under which customers may request order cancellations, returns, replacements or refunds for purchases made through our website.

2. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

To request a cancellation, contact us as soon as possible using the contact details provided on our website. Please include your order number and registered contact information.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, customers may contact us to discuss the available return options, subject to this policy and applicable law.

If an order is successfully cancelled after payment, any applicable refund will be initiated to the original payment method.

3. Return Eligibility

Customers may request a return or replacement if a product:

• Arrives damaged or defective.

• Is incorrect or different from the product ordered.

• Has a verified manufacturing defect.

• Meets another return or remedy condition required under applicable law.

Return requests should be submitted promptly after delivery, with the order number, a description of the issue and supporting photographs or videos where relevant.

For hygiene, product integrity and quality-control reasons, opened, used or installed screen protection films may not be eligible for a change-of-mind return, except where the product is defective, incorrect or another remedy is required by law.

Products must not be returned without contacting us first and receiving return instructions.

4. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective or incorrect, please contact us with your order details and clear photographs or videos showing the issue.

We will review the request and, where appropriate, arrange a replacement, refund or another suitable remedy in accordance with applicable law.

Customers should notify us as soon as reasonably possible after discovering the issue. However, this request process does not limit any mandatory consumer rights or statutory remedies.

5. Non-Returnable Situations

Subject to applicable law, returns or replacements may not be accepted for:

• Products damaged due to improper installation, misuse or mishandling after delivery.

• Products that have been altered or damaged by unauthorised handling.

• Products returned without prior communication or the required order details.

• Change-of-mind requests for opened or installed films that are otherwise in proper condition.

These exclusions do not apply where a product is defective, incorrectly supplied or where a return, replacement or refund is required by law.

6. Refund Processing

Once a return or cancellation has been approved, the applicable refund will be initiated through the original payment method wherever possible.

The time taken for the refund to appear in your account may depend on the payment gateway, bank or financial institution.

Any applicable refund timeline will be communicated during the resolution process. If a refund has been initiated but has not appeared within the communicated timeframe, customers may contact us for assistance.

Shipping charges, where applicable, will be handled in accordance with the circumstances of the return and applicable law. No deduction will be made where prohibited by law.

7. Replacement Policy

Where a replacement is approved, it will be arranged subject to product availability and the agreed resolution.

If an equivalent replacement is unavailable, we will communicate the available alternatives, including a refund where appropriate or required by law.

Replacement delivery timelines may vary depending on stock availability and courier operations.

8. Return Shipping

For verified defective, damaged or incorrectly supplied products, return shipping arrangements and costs will be communicated by our support team and handled in accordance with applicable law.

For other approved returns, any applicable shipping costs will be communicated before the return is completed.

Customers should follow the return instructions provided by our team to avoid delays in processing the request.

9. Refunds for Failed or Duplicate Payments

If a payment is deducted but an order is not successfully confirmed, the transaction may be reversed automatically by the payment gateway or bank.

If you are charged more than once for the same order, please contact us with the relevant transaction references. We will verify the transactions and arrange any applicable refund.

The time required for a reversal or refund to appear may depend on the payment provider or bank.

10. How to Request a Cancellation, Return or Refund

To submit a request:

1. Contact us through the contact details or enquiry form on our website.

2. Provide your order number and registered contact information.

3. Explain the reason for your request and attach supporting evidence where relevant.

4. Follow the instructions provided by our team.

We will review your request and communicate the next steps.

11. Policy Updates

Dotcom Systems may update this Refund & Cancellation Policy to reflect changes in business practices, products or legal requirements.

The latest version will be published on this page with the updated date. Changes will not override consumer rights or remedies that apply under law.

12. Contact Information

For cancellation, return, replacement or refund enquiries, please contact:

Quantum Screenguard by Dotcom Systems
Kodimatha, Kottayam, Kerala – 686001, India.

Please use the contact details or enquiry form available on our website.