Shipping & Delivery Policy

Quantum Screenguard by Dotcom Systems
Kodimatha, Kottayam, Kerala – 686001, India
Phone: +91 94007 17011

Last updated: 18 October 2026

1. Overview

At Quantum Screenguard, operated by Dotcom Systems, we aim to deliver your mobile screen protection products safely and conveniently. This policy outlines our shipping procedures, delivery timelines and related terms for orders placed through our website.

2. Free Shipping

We offer free shipping on eligible orders, with no additional shipping charges at checkout for standard delivery within our serviceable areas.

Any exceptions, delivery restrictions or additional charges for special delivery arrangements will be communicated before an order is confirmed.

3. Order Processing

Orders are processed after successful payment confirmation and order verification.

Processing times may vary depending on product availability, order volume, public holidays and other operational factors. Orders are generally prepared for dispatch as soon as reasonably possible.

Customers will be contacted if an order requires additional verification or if an unexpected delay affects processing.

4. Delivery Timelines

Estimated delivery times depend on the destination, courier availability and other logistical factors.

Delivery estimates, where available, will be communicated during checkout or through order confirmation and shipping updates.

While we aim to deliver orders within the estimated timeframe, delays may occur due to weather conditions, courier disruptions, public holidays or circumstances beyond our reasonable control.

5. Shipping Locations

We deliver to serviceable locations within India, subject to courier availability.

Customers should provide a complete and accurate delivery address, including the PIN code, recipient name and contact number.

Orders placed for locations outside our serviceable areas may require cancellation and a refund, where applicable.

6. Order Tracking

Where tracking is available, shipment details may be shared with customers through SMS, email, WhatsApp or other available communication channels.

Customers may contact our support team for assistance with delivery updates or tracking concerns.

7. Incorrect Address and Failed Delivery

Customers are responsible for providing accurate delivery details when placing an order.

If a delivery fails because of an incorrect address, unavailable recipient or unsuccessful delivery attempts, the courier may reschedule delivery or return the shipment to us.

Please contact us promptly if you need to correct your delivery details. Changes may not be possible once an order has been dispatched.

Any additional delivery arrangements or charges will be communicated where applicable and permitted by law.

8. Damaged, Missing or Incorrect Orders

Please inspect your order upon delivery.

If your product arrives damaged, defective, incomplete or different from what you ordered, contact us within 7 days from the date of delivery.

Please provide your order number, a description of the issue and supporting photographs or videos where relevant. We will review the request and arrange an appropriate remedy in accordance with our Refund & Cancellation Policy and applicable law.

9. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can investigate with the relevant courier partner.

If a shipment is confirmed lost or cannot be delivered, we will work with you to resolve the matter through an appropriate replacement, refund or other remedy, as applicable.

10. Contact Us

For shipping, tracking or delivery-related enquiries, please contact:

Quantum Screenguard by Dotcom Systems
Kodimatha, Kottayam, Kerala – 686001, India.
Telephone: +91 94007 17011

We will be happy to assist you with your order and delivery enquiries.